Return Window

We accept returns on all products within 15 days from the date of delivery.

Return Eligibility

• The product must be unused and in resellable condition.
• It must be returned with all original tags, receipts/invoices, accessories, and packaging.
• Products that are damaged, used, or missing components will not be eligible for return or refund.

How to Request a Return

You must initiate your return request within 48 hours of delivery by contacting us via email. Please include:

• Your order ID and contact details.
• Clear pictures/videos of the product showing the condition.
• Reason for the return.

Send the details to:

• 📧 sales-support@rlsolution.in
• 📧 support@rlsolution.in

Once approved, we will arrange a pickup from your location at no additional cost to you.

Refund Process

• Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund.
• Refunds are processed via bank transfer or UPI, based on the details shared by you after approval.
• Delivery/shipping charges are non-refundable.
• We do not offer replacements or store credits. If you need a different product, please place a new order.

Return Rejection

• The product is used, damaged, or returned without original packaging or tags.
• Return request is not initiated within the specified 48-hour window post-delivery.

Need Help?

For any questions regarding returns or refunds, feel free to reach out to our support team.